Until the 1980s, customers knew that there was a chance they would have to wait for a call back from a company if the person they called was busy. In today’s world of mobile calls, Internet communications and instant information about alternative providers, the days of customers waiting for callbacks are confined to London history.
If your company can’t answer questions and do business when the client calls, it is unlikely to keep that customer. This is a particular problem for businessmen and women running their own company without personnel, or at times when a receptionist is on another call or job.
The latest development in the history of London business call answering services is the rise of companies offering outsourced PA or call answering processes. Having a devoted human answering solution that can do so much more than simply take messages and will give a better impression to your customers as well as brand new leads.
They can represent your company and start a personal connection with the caller, thus improving the chances of you winning their business. A dedicated telephone call handler will hand down information such as the best time to return a call, what the caller was trying to find as well as informing them exactly what your business can supply. When you return their phone call, they won’t have to repeat themselves and it show’s you’re a listening company. If you business misses out on customers because it can just take answerphone messages, would certainly you not take advantage of supplying this service.
Zebra connections is a London answering service that takes over when you can’t man your business phone. They can serve as an extra pair of hands, doubling or infinitely increasing your call handling abilities. This means that you can win more business and expand your company faster.
It is a good way to grow the size of a start up company. Growing companies, particularly in London, that own their own property are more likely to extend than move premises as the economic recovery picks up steam. Offices in residential areas might find it more cost effective to look into a loft conversion if they are in a converted property. London roof conversions offer great value for commercial business owners as well as residential owners.
In order to get permission to increase office size, planning permission from the council is still needed. Companies will need architects, legal support and sometimes need to provide evidence for investigators at the council to review. Private investigators in London are sometimes used by those fighting against a proposed development to find underhand methods or discrepancies in planning applications. Many solicitors in London are kept busy by building planning applications.
For this reason, companies are more likely to employ a legal firm that specialises in a wide range of business law services, including employment law, litigation, conveyancing and business law. They may require civil litigation solicitors in London as well if they work in an area where companies have to manage public risk.
Outsourced call answering is also useful to single person business such as physiotherapists, hypnotherapists, life coaches and medical professional practices such as dentists and psychiatrists. Having a call answering service at a cost of £40 per month would be significantly less than the cost of a receptionist for a private psychiatrist in London. This means the psychiatrist can offer reduced fees because of cheaper overheads.
For more information about call answering services, check out this video: